Frequently Asked Questions

What is Counseling

What is counseling?

As defined by the American Counseling Association, Counseling is “a professional relationship that empowers diverse individuals, families and groups to accomplish mental health, wellness, education and career goals. “

During counselling, an individual, couple or family meet with a counselor to talk about challenges and issues that they are facing in their lives. The entire process is confidential, offering a non-judgmental safe space to share your thoughts and emotions.

Counselors develop a professional relationship with individuals, and will use various tools and techniques to help improve their mental and emotional wellbeing, overcome challenges, meet their goals, enhance their self-understanding and improve overall health.

Counselling is effective in dealing with a wide range of problems, for example dealing with stress, mood disorders, anxiety, depression, as well as help you improve self-understanding and gain clarity and direction in life. Counselling can also address issues in relationships, including family, partner, colleagues, and yourself!

Everyone faces ups and downs in life, and it always helps to have some extra support and help in our lives. If there are any areas that you are struggling with, or would like some extra insight, or gain clarity and direction in life, then counseling can help overcome challenges, meet your goals, and clear the path for a brighter, healthier future.

Who is counseling for?

Counseling not only helps with mental or behavioral issues, but it is suitable for anyone who would like to improve their overall wellbeing!

Many people tend to seek counseling when they feel stressed, stuck, overwhelmed, sad or fearful, but counseling can actually help with everyday life challenges. It can help you gain insight, clarity and direction in life, and overcome challenges with greater resilience.

Other examples include various mental health challenges, mood disorders, anxiety, depression, bipolar, trauma, addiction, grief, relationship issues, family issues, sex therapy, and more.

What is the process of counseling?

Counseling is a multi-step process.

Stage 1: (Initial Disclosure) Relationship Building

Counselors develop a professional client-therapist relationship and get to know you through creating a safe, non-judgmental environment and actively listening

Stage 2: (In-depth Exploration) Problem Assessment

Counselors will listen and draw out information regarding your situation and the reasons for seeking counseling.

Stage 3: (Commitment to Action) Goal Setting

This step is important, with the client committing to a set of steps leading to a particular outcome.

Stage 4: Counseling Intervention

This step utilises a person-centered approach, utilising tools and techniques to help clients alter their behavior.

Stage 5: Evaluation, Termination or Referral

Problems that psychological counseling can solve

Improve wellbeing and quality of life. Identify and modify the behaviors that affect your wellbeing.
Adjust to major life changes (e.g. changes in work, relationships, family and friends, or grief)
Challenges in life (e.g. stress, difficulties in life, social settings, relationships, etc) – Develop skills and strategies to overcome challenges and increase your resilience

Overcome and manage mental health disorders, mood disorders, depression, anxiety, bipolar, substance abuse, addiction, obsessive compulsive disorder, post-traumatic stress disorder, adjustment disorder, eating disorder, etc.
Gain clarity and direction on career, and life, through setting appropriate and realistic goals
Improve communication skills and improve relationships with those around you

What is the Soulgood Platform?

Soulgood is Hong Kong’s largest mental health platform, providing online counseling and face-to-face counseling, including individual counseling, couples / relationship counseling, career coaching, psychological assessment and reports, hypnotherapy, and much more. Contact us to find out more!

What are the qualifications of Soulgood’s counselors?

Soulgood’s therapists all hold professional degrees with extensive experience in counseling. Our team includes Clinical Psychologists, Counseling Psychologists, Counselors, Social Workers, Career Coaches, Life Coaches, Hypontherapists, and Art Therapists.

What services does Soulgood offer?

Soulgood provides online and face to face services, including:

Individual Counseling
Couples / Marital Counseling
Family Therapy
Hypnotherapy
Career Coaching
Life Coaching
Art Therapy
Mindfulness Workshops
Workshops and Training Programmes for Organizations

Will a psychological assessment and report be provided?

Soulgood’s Psychologists can offer psychological assessments, evaluations and reports. Please contact our Customer Service Team for details!

How much does psychological counseling cost?

Counseling starts from HKD6=800 per hour, and the price depends on the therapist’s qualifications, experience, and modality of counseling.

We also offer discounts for multi-sessions package. Contact our Customer Service Team for details!

In which languages can counseling be provided?

Soulgood’s therapists can provide services in Cantonese, Mandarin and English.

When can psychological counseling be conducted?

Counseling is available by appointment, from Monday to Sunday, 8am to 11pm. Book your session now!

Soulgood Services

Does Soulgood offer face to face counseling?

Yes! We offer face to face sessions. Our counseling center is located in Wanchai.

Counselling Centre Address: Unit 7A, Pico Tower, 66 Gloucester Road, Wan Chai, Hong Kong

How do I arrange for face-to-face counseling?

Contact customer service to arrange, and it can be arranged within 24 hours at the earliest (subject to the appointment availability of the therapist and the counseling center)

How is online counselling conducted?

Soulgood uses the most confidential video system and all information is completely confidential. The system is designed for counseling and can be connected directly to the platform to ensure your privacy.

Is online counselling confidential?

The online counseling system of this platform uses point-to-point encryption to ensure the confidentiality of all personal information.

Service charges

How does Soulgood charge?

Each 1-hour session of individual counselling starts from HKD 800 (each therapist charges differently). You can get a discounted price by purchasing a counseling package.

Couples therapy starts from HKD 1,500 per session. Please contact customer service for details

What payment methods are there?

We accepts credit cards, PayMe, Alipay, WeChat Pay, FPS and other common payment methods. However, we do not accept cash.

Counselling packages

If you purchase a counseling package, you can get a special package offer! Please contact customer service for details.

Frequently Asked Questions